Details

ERP  help desk feature list includes:

• Ticket management: Create, assign, and track support tickets.

• Knowledge base: Create and manage a knowledge base of articles and FAQs to help users find answers to common questions.

• SLA (Service Level Agreement) management: Define and track SLAs to ensure timely responses to support requests.

• Escalation rules: Automatically escalate tickets to higher-level support if they are not resolved within a specified time frame.

• Reporting: Generate reports on ticket volume, response times, and customer satisfaction.

• Integration with other modules: Integrate the help desk with other Odoo modules, such as CRM and sales, to provide a seamless customer experience.

• Email integration: Create and manage support tickets directly from email.

• Live chat: Provide real-time support to customers through live chat.

• Customer portal: Customers can submit and track support tickets through a self-service portal.

• Customization: Customize the help desk interface and workflows to meet your needs.

• Mobile access: Access and manage support tickets from mobile devices.