ERP HelpDesk Management (enterprise)

Licenses For:
  • Max Number of users
  • Subscription Period in Years
  • Storage Limit

L.E 5,000.00 L.E 5,000.00 5000.0 EGP

L.E 5,000.00

This combination does not exist.


Create, assign, and track support tickets.

Details

ERP  help desk feature list includes:


  • Ticket management: Create, assign, and track support tickets.

  • Knowledge base: Create and manage a knowledge base of articles and FAQs to help users find answers to common questions.

  • SLA (Service Level Agreement) management: Define and track SLAs to ensure timely responses to support requests.

  • Escalation rules: Automatically escalate tickets to higher-level support if they are not resolved within a specified time frame.

  • Reporting: Generate reports on ticket volume, response times, and customer satisfaction.

  • Integration with other modules: Integrate the help desk with other Odoo modules, such as CRM and sales, to provide a seamless customer experience.

  • Email integration: Create and manage support tickets directly from email.

  • Live chat: Provide real-time support to customers through live chat.

  • Customer portal: Customers can submit and track support tickets through a self-service portal.

  • Customization: Customize the help desk interface and workflows to meet your needs.

  • Mobile access: Access and manage support tickets from mobile devices.




Type: service


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