Details
ERP help desk feature list includes:
Ticket management: Create, assign, and track support tickets.
Knowledge base: Create and manage a knowledge base of articles and FAQs to help users find answers to common questions.
SLA (Service Level Agreement) management: Define and track SLAs to ensure timely responses to support requests.
Escalation rules: Automatically escalate tickets to higher-level support if they are not resolved within a specified time frame.
Reporting: Generate reports on ticket volume, response times, and customer satisfaction.
Integration with other modules: Integrate the help desk with other Odoo modules, such as CRM and sales, to provide a seamless customer experience.
Email integration: Create and manage support tickets directly from email.
Live chat: Provide real-time support to customers through live chat.
Customer portal: Customers can submit and track support tickets through a self-service portal.
Customization: Customize the help desk interface and workflows to meet your needs.
Mobile access: Access and manage support tickets from mobile devices.
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